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Frequently Asked Questions

Here are a list of frequently asked questions. Feel free to contact us for more information.

How do I place an order?

You can request a party rental quote on our website and a customer representative will contact you within 24 hours. Submitted quotes are not a reservation until a customer service representative contacts you to take all the information needed to complete a rental order. You can also call us at (980) 477-5117.

What do I need to place an order?

We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell number if possible. We will need the correct dates for delivery and pick up. We will also need a current credit card number along with the expiration date. All equipment will not be guaranteed unless a deposit is established an invoice is signed.

Payment Options

We accept credit cards (VISA, Master Card, Discovery, American Express), cash and checks (no personal checks). Full payment must be received two days prior to the date of your event, unless prior arrangements are made.

Rental Rates

All rates quoted are based on a 24-hour rental period per item; however, we allow extra for the customer to pick-up/drop off at our locations. Any rental equipment kept for longer than specified will be charged according to our price schedule.The same applies to deliveries unless prior arrangements are made.

Do you deliver?

We DEFINITELY Deliver! Delivery and pick up rates are quoted as a round trip fee. We do not offer a one-way rate. Delivery and pick up rates are based on the time and the location of your event. Depending on your location and schedule additional charges may apply.

After hours-same night and Sunday delivery and pick up service is available with additional fee. Please call for service fees.

The customer is responsible for all equipment from the time of delivery. The customer is also responsible for damaged or missing items. It is recommended that the customer verifies the accurate count of rental items received and returned.

Do I have to be present for pickup and delivery serve?

You don't have to be present! However, we do require that the rentals are left in a secure space that is shielded from possible inclement weather and accessible to our crew.

Venue wants their space cleared immediately

Late night or Sunday pick-ups can be arranged for an additional fee. You don't have to be present! However, we do require that the rentals are left in a secure space that is shielded from possible inclement weather and accessible to our crew.

Do you setup and breakdown events?

If you need us to set up your tables and chairs, there will be additional charges and arrangements must be made in advance. Set up for Tents, Stage, Dancefloor installation included.

How do I disposed of the flatware?

Please scrape food from plates and rinse. Please place dishware into the bins, crates and racks in which they were delivered.

What is your damaged item policy?

All rented items must be returned. In the event rental items are missing you will be contacted by our team to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.

What is your cancellation policy?

Orders cancelled prior to 1 week before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within 1 week of the delivery/will call date are subject to a 25% cancellation fee. Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed. It is the customer’s responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery.

If I don't use the equipment, do I get a refund?

Unfortunately, you will not. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.

I don't see an answer to my question

If you have any further questions, please do not hesitate to use the contact box below. You can also call us at 980-477-5117. We'll be happy to assist you!

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